Complaints and Product Safety

Order complaints

Email sonyferru@gmail.com with your order number, the item concerned and a short description. If relevant, attach photos of the item and packaging. Do not send passwords, full payment-card information or medical records. We will review the issue and communicate the next steps. Babidoo is your contact even when an item was shipped directly by a supplier.

Possible product safety issues

If a product appears unsafe or causes an incident, stop using it and keep it away from children. Seek emergency or medical assistance when needed; store support is not an emergency service. Keep the packaging, model and lot labels, instructions and any photos, if it is safe to do so. Do not send the item back until you receive instructions.

Use the email subject “Product safety concern” and include the product name, order number, model/lot information where available, and what happened. We will review the report and take appropriate action, including checking supplier information and meeting applicable reporting or recall obligations.

Recalls and authorities

Follow any official recall instructions. You may also report a consumer product incident at SaferProducts.gov and review recalls at CPSC.gov/Recalls. Contacting Babidoo does not limit your right to report to an authority or seek a legally available remedy.

Returns and remedies

We do not offer voluntary change-of-mind returns. This does not exclude remedies required by law for defects, incorrect items, non-delivery or unsafe products. Email us to request review and the applicable remedy.

Contact Babidoo at sonyferru@gmail.com or by mail at 8405 East Hampden Avenue, Denver, CO 80231, United States. This mailing address is not a return authorization or an instruction to send products back.