FAQ
Answers about shopping, shipping, orders and support at Babidoo.
Where do you ship?
We currently serve the United States. Enter your address at checkout to confirm availability.
Is shipping free?
Yes. Standard shipping is free for US addresses accepted at checkout, with no minimum order value. Shipping is included in our item prices. Applicable sales taxes, where charged, are shown separately at checkout.
How long will my order take?
Timing varies by product, supplier and destination. Review the specific estimate provided before purchase, or email us before ordering if no estimate is shown. Standard shipping is not an express service; shipment and delivery are different stages.
Where does my order ship from?
Products may ship directly from third-party suppliers, including suppliers outside the US. Shipment origin can vary. Babidoo remains your contact for support and order problems.
Why did my items arrive separately?
Items may come from different suppliers or in separate parcels. Check the order's shipment messages and contact us if anything appears missing.
How can I track my order?
Use the tracking link supplied in shipment communications when available. If you cannot find it or it stops updating, email us with your order number.
What if shipment is delayed or my order does not arrive?
Email us with your order number. We review delivery issues and provide the remedy required by applicable law. If shipment is delayed beyond the promised or legally applicable time, required delay notices and cancellation/refund options apply.
Can I change my address or cancel an order?
Contact us as soon as possible with your order number and requested change. Changes after processing or shipment may not be possible. This does not limit legally required cancellation or refund rights.
Do you accept returns or exchanges?
We do not offer voluntary change-of-mind returns or exchanges, including preference changes or an incorrectly selected size or option, where permitted by law. Check the listing and your selected options before purchase. Legally required remedies remain available.
What if my item is damaged, defective or incorrect?
Email us with your order number, product name and a description. Relevant photos of the item and packaging may help. We review the issue and provide the replacement, refund or other remedy required by applicable law. Do not send an item back before receiving instructions.
Where should I return an item for an approved remedy?
Contact us first. We provide instructions if a return is needed. Do not mail products to our contact address or a supplier without authorization.
Which payment methods can I use?
Available payment methods are displayed at checkout. Never send full card details or passwords to our support email.
How do I choose the right size or age range?
Check the listing, selected size or option, and the actual manufacturer's age limits and warnings. Adult supervision does not make an unsuitable or defective product safe. Contact us before purchase if anything is unclear.
How do I report a product safety concern?
Stop using a product that appears unsafe and keep it away from children. Seek medical or emergency help when needed. Email us with the subject “Product safety concern”, your order number and any model or lot information. See Complaints and Product Safety for reporting information.
How can I make a privacy request?
Email us to request applicable access, correction, deletion or other privacy rights. You can also use Your Privacy Choices for available opt-out controls. See our Privacy Policy.
How can I contact Babidoo?
Email sonyferru@gmail.com with your order number where relevant. Our mailing address is 8405 East Hampden Avenue, Denver, CO 80231, United States. This is not a return authorization or a return address for parcels.